topic Re: Message on screen saying 'to continue viewing call... " in Sky Q

Message on screen saying 'to continue viewing call... "

Mel1976 — Fri, 03 Apr 2026 15:23:34 GMT

Hi, as of today I keep getting a message on top of the screen saying 'to continue viewing please call sky on....' I don't know why!? I'm in contract still with all packages, up to date with all payments. Called Sky and even the lady on the end couldn't help me or tell me why it is happening. It's definitely appeared on sky comedy channel and now on itv. Anyone help? I tried calling again but get sent a link via text now which isn't helping 🙁

Re: Message on screen saying 'to continue viewing call... "

NickNewark — Fri, 03 Apr 2026 15:31:16 GMT

@Mel1976 Hi, it might be worth Re Pairing the viewing card. On the main Q box, go to settings, system info, viewing card, and then setup, and trigger a call back.

Re: Message on screen saying 'to continue viewing call... "

SarahKCE — Fri, 10 Apr 2026 11:58:26 GMT

I've just started having the same problem, also with Comedy Central. The guy at the call centre said it was potentially linked to the new HBO Max etc being included in our packages and their system was going a little haywire sending out incorrect error messages to some customers. He said he changed a few things his end (didn't specify what) that should stop the error messages. He confirmed it wasn't a problem my end (all up-to-date with bills etc) so not to worry.

Re: Message on screen saying 'to continue viewing call... "

NickNewark — Fri, 10 Apr 2026 12:06:37 GMT

@SarahKCE Sounds an odd fix, out of interest, has it worked?

Re: Message on screen saying 'to continue viewing call... "

Mel1976 — Fri, 10 Apr 2026 12:12:43 GMT

The message went a few hours after posting this.... Then days later reappeared. I took viewing card out, put back in and not done it since! I did try to call sky but still wouldn't connect my call but hopefully it's all OK now 😊

Re: Message on screen saying 'to continue viewing call... "

NickNewark — Fri, 10 Apr 2026 12:14:33 GMT

@Mel1976 hopefully it's sorted then, perhaps just re pair the card if it happens again.

Re: Message on screen saying 'to continue viewing call... "

SarahKCE — Fri, 10 Apr 2026 12:15:48 GMT

Like Mel, the error message has now popped up on ITV as well, but the bloke basically said it was a problem their end and not to worry, so am trying to ignore my inner worrywart and pretend it's not happening lol

Re: Message on screen saying 'to continue viewing call... "

NickNewark — Fri, 10 Apr 2026 15:59:33 GMT

@SarahKCE @Have you tried re pairing the card through the SkyQ menu ?

Re: Message on screen saying 'to continue viewing call... "

Raymond-491 — Tue, 21 Jul 2026 11:50:43 GMT

Can someone please help. Thanks

Re: Message on screen saying 'to continue viewing call... "

PandJ2020 — Tue, 21 Jul 2026 12:32:31 GMT

@Raymond-491 wrote:
Can someone please help. Thanks

What's the issue?