https://helpforum.sky.com/t5/Sky-Q/Screen-is-dark/m-p/5323019#M740230 When I try to connect my sky Q box it sometimes works fine but then the screen will go really dark for no reason and we can't see the picture. The sound will also sometimes randomly stop working but I have no idea why. Mon, 20 Jul 2026 08:22:39 GMT HollyHB 2026-07-20T08:22:39Z https://helpforum.sky.com/t5/Sky-Q/Screen-is-dark/m-p/5323019#M740230 When I try to connect my sky Q box it sometimes works fine but then the screen will go really dark for no reason and we can't see the picture. The sound will also sometimes randomly stop working but I have no idea why. Mon, 20 Jul 2026 08:22:39 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-is-dark/m-p/5323019#M740230 HollyHB 2026-07-20T08:22:39Z https://helpforum.sky.com/t5/Sky-Q/Screen-is-dark/m-p/5323828#M740314 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4734615">@HollyHB</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 21 Jul 2026 07:37:27 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-is-dark/m-p/5323828#M740314 Brill+Gill 2026-07-21T07:37:27Z