topic Re: Sky Q apps not working. in Sky Q

Sky Q apps not working.

Brianr65 — Fri, 17 Jul 2026 17:34:49 GMT

For about a week now I have had several Sky Q apps not loading. Discovery +, Netflix, Disney+, HBO Max and Prime Video.

I have done all the resets/refreshes available many times.

Re-boots of Sky box and internet connection more than once.

The sky settings show good satellite and internet connections.

Anyone have any ideas or fixes please?

Re: Sky Q apps not working.

MightyQuinn — Fri, 17 Jul 2026 18:12:52 GMT

Hi @Brianr65 I would try here https://www.sky.com/help/articles/tv-apps-homepage

Re: Sky Q apps not working.

Laing1 — Fri, 17 Jul 2026 19:22:12 GMT

@Brianr65 wrote:

For about a week now I have had several Sky Q apps not loading. Discovery +, Netflix, Disney+, HBO Max and Prime Video.

I have done all the resets/refreshes available many times.

Re-boots of Sky box and internet connection more than once.

The sky settings show good satellite and internet connections.

Anyone have any ideas or fixes please?

@Brianr65 do you get any error messages ?

you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

Re: Sky Q apps not working.

Brianr65 — Sat, 18 Jul 2026 21:13:34 GMT

Hi laing1

Yes I've tried the engineer 001 thing several times to no avail.

No error messages as such. All it says is 'sorry we can't start the Discovery+ app' or Disney+ etc.

Re: Sky Q apps not working.

Laing1 — Sun, 19 Jul 2026 15:18:23 GMT

@Brianr65 wrote:

Hi laing1

Yes I've tried the engineer 001 thing several times to no avail.

No error messages as such. All it says is 'sorry we can't start the Discovery+ app' or Disney+ etc.

@Brianr65 I have escalated this to sky

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Re: Sky Q apps not working.

_Claire — Sun, 19 Jul 2026 15:20:47 GMT

Thanks for escalating this. We’ve sent @Brianr65 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.