topic Re: What return Item in 14 days in Sky Q

What return Item in 14 days

Linbab — Sat, 18 Jul 2026 10:01:14 GMT

I have left Sky 2 weeks ago and received packaging. SkyQ . What do I send first? Or do I wait for further packages

Re: What return Item in 14 days

oldfella — Sat, 18 Jul 2026 10:10:31 GMT

@Linbab wrote:

I have left Sky 2 weeks ago and received packaging. SkyQ . What do I send first? Or do I wait for further packages

Hi @Linbab

Once you have received confirmation of your Q subscription being cancelled, Sky will send out return packaging approximately 30 days after your subscription ends. Provided you have had a request to return any Q devices you can use your own packaging if you haven’t received anything from Sky. Alternatively you can always ask Sky to send some more
See the following link for all Sky returns information.
https://www.sky.com/help/articles/return-tv-broadband

If necessary you can print your own Royal Mail labels.
If you are using Royal Mail ensure that you keep proof of posting as the Sky return system handled by Unipart has delays and is not as reliable as would be desired. If you arrange for Royal Mail to collect it you will get a tracking reference which can be used to trace the package online.
Regardless of how they are being returned include your Account number and a Note with the returned items listing the contents of each and any package. Best option is to also take a photo of the contents once they are packed.

Re: What return Item in 14 days

Daniel0210 — Sat, 18 Jul 2026 10:30:37 GMT

@Linbab
If you’ve cancelled successfully Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first.

Any return packaging should show on your account
https://www.sky.com/ordertracking

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.