topic Re: MR104 in Sky Q

MR104

Karron1 — Sat, 18 Jul 2026 06:25:57 GMT

This is happening more and more and usually a quick reset gets it going but nothing this time after several attempts, WiFi is fine no different to normal

Re: MR104

Me134 — Sat, 18 Jul 2026 06:31:04 GMT

@Karron1 wrote:
This is happening more and more and usually a quick reset gets it going but nothing this time after several attempts, WiFi is fine no different to normal

This is from a Sky Q mini box? Have you tried turning off both boxes for a minute and then letting the main box boot up fully first and then the mini box?

Re: MR104

Daniel0210 — Sat, 18 Jul 2026 06:34:56 GMT

@Karron1

As suggested above it's always worth starting with a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

Also see this link here

https://helpforum.sky.com/t5/Sky-TV/Error-Codes-on-Sky-O-and-Glass/ba-p/4017045

Re: MR104

Quoman7 — Sat, 18 Jul 2026 07:34:14 GMT

@Karron1 wrote:

This is happening more and more and usually a quick reset gets it going but nothing this time after several attempts, WiFi is fine no different to normal

Hi @Karron1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?