https://helpforum.sky.com/t5/Sky-Q/New-Q-box-not-working/m-p/5319900#M739942 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4731352">@Johngregfletch</a>&nbsp; Could you just not use the old ethernet cable between the new Q box and the hub?</P> Wed, 15 Jul 2026 12:27:03 GMT GD1 2026-07-15T12:27:03Z https://helpforum.sky.com/t5/Sky-Q/New-Q-box-not-working/m-p/5319898#M739941 Just taken delivery of a new Q box because old one was faulty. Previous box linked to router by cable with yellow connector at each end. New box has no such cable. Nor is it referred to in the new instructions. New one isn't working properly. Wed, 15 Jul 2026 12:24:59 GMT https://helpforum.sky.com/t5/Sky-Q/New-Q-box-not-working/m-p/5319898#M739941 Johngregfletch 2026-07-15T12:24:59Z https://helpforum.sky.com/t5/Sky-Q/New-Q-box-not-working/m-p/5319900#M739942 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4731352">@Johngregfletch</a>&nbsp; Could you just not use the old ethernet cable between the new Q box and the hub?</P> Wed, 15 Jul 2026 12:27:03 GMT https://helpforum.sky.com/t5/Sky-Q/New-Q-box-not-working/m-p/5319900#M739942 GD1 2026-07-15T12:27:03Z