topic Re: Faulty in Sky Q

Faulty

Micky45678 — Mon, 13 Jul 2026 10:26:15 GMT

Can't pause , rewind or record , screen goes blue on some channels

Re: Faulty

Daniel0210 — Mon, 13 Jul 2026 10:27:01 GMT

@Micky45678
Its always worth starting with a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

Re: Faulty

Micky45678 — Mon, 13 Jul 2026 10:33:21 GMT

Thanks Daniel, I failed to mention that I've done a reboot several times to no avail, and now this morning Sky Go is playing up too with error code PFE 9001-IH, cheers for the prompt reply but I'm not sure what to do next

Re: Faulty

Daniel0210 — Mon, 13 Jul 2026 10:40:55 GMT

@Micky45678

See this thread re the Sky Go issue

https://helpforum.sky.com/t5/Sky-Go/Not-all-channels-available-on-Sky-Go/td-p/5317874