https://helpforum.sky.com/t5/Sky-Q/No-Sky-whatsoever/m-p/5317656#M739716 <P>Yesterday I contacted Sky as i was having issues with my SkyQ.&nbsp; I switched everything on and off multiple times and follwoed on screen and phone instructions.&nbsp; The updates pages on my SKY mobile app indicated that my services may have an issue.&nbsp; The service check showed a problem with the WiFi.&nbsp; The TV indicated a problem with the satellite signal (and that I could still watch recordings). As mentioned, followed all prompts and only had a few channels available to watch, both SKY (news) and some terrestrial.&nbsp; Interestingly, these could only be watched on the +1 Channels and not main screen menu channels which was annoying whilst trying to watch live rugby and people messaging comments.</P><P>&nbsp;</P><P>Today, my broadband, wifi and SKY Q are all green on teh sevice checker however, I now have a message on the screen saying it can't find my Sky Q box on teh network.&nbsp; Again, I have swithched all off and on again and now, I cannot even access recordings and there are absolutely no tv channels.</P> Sun, 12 Jul 2026 15:45:49 GMT GaryGB1 2026-07-12T15:45:49Z https://helpforum.sky.com/t5/Sky-Q/No-Sky-whatsoever/m-p/5317656#M739716 <P>Yesterday I contacted Sky as i was having issues with my SkyQ.&nbsp; I switched everything on and off multiple times and follwoed on screen and phone instructions.&nbsp; The updates pages on my SKY mobile app indicated that my services may have an issue.&nbsp; The service check showed a problem with the WiFi.&nbsp; The TV indicated a problem with the satellite signal (and that I could still watch recordings). As mentioned, followed all prompts and only had a few channels available to watch, both SKY (news) and some terrestrial.&nbsp; Interestingly, these could only be watched on the +1 Channels and not main screen menu channels which was annoying whilst trying to watch live rugby and people messaging comments.</P><P>&nbsp;</P><P>Today, my broadband, wifi and SKY Q are all green on teh sevice checker however, I now have a message on the screen saying it can't find my Sky Q box on teh network.&nbsp; Again, I have swithched all off and on again and now, I cannot even access recordings and there are absolutely no tv channels.</P> Sun, 12 Jul 2026 15:45:49 GMT https://helpforum.sky.com/t5/Sky-Q/No-Sky-whatsoever/m-p/5317656#M739716 GaryGB1 2026-07-12T15:45:49Z https://helpforum.sky.com/t5/Sky-Q/No-Sky-whatsoever/m-p/5317959#M739746 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4688158">@GaryGB1</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Mon, 13 Jul 2026 07:50:08 GMT https://helpforum.sky.com/t5/Sky-Q/No-Sky-whatsoever/m-p/5317959#M739746 Brill+Gill 2026-07-13T07:50:08Z