topic Re: Failed Recordings in Sky Q

Failed Recordings

Cashflow69 — Fri, 10 Jul 2026 17:04:55 GMT

I keep trying to record programmes, but it is only recording a few minutes. The message at the bottom of the recording says 'no signal'.

I have tried resetting the Sky Q box, then tried recording while we were out...same result.

I have tried recording something whilst watching TV...same result...and there was no loss of signal during that same time.

Re: Failed Recordings

Laing1 — Fri, 10 Jul 2026 17:10:20 GMT

@Cashflow69 wrote:

I keep trying to record programmes, but it is only recording a few minutes. The message at the bottom of the recording says 'no signal'.

I have tried resetting the Sky Q box, then tried recording while we were out...same result.

I have tried recording something whilst watching TV...same result...and there was no loss of signal during that same time.

@Cashflow69 that sound suspiciously like your hard drive may be going

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Failed Recordings

_Claire — Sat, 11 Jul 2026 08:38:10 GMT

Thanks for escalating this. We’ve sent @Cashflow69 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Failed Recordings

Cashflow69 — Sun, 12 Jul 2026 14:06:46 GMT

Hello

I haven't seen an invite and the e-mails I have just discovered in my junk folder

Re: Failed Recordings

arcadeavenger — Sun, 12 Jul 2026 14:11:11 GMT

Hi @Cashflow69, I have resent the invite. Look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Failed Recordings

Cashflow69 — Sun, 12 Jul 2026 14:13:52 GMT

I have the chat bubble on my screen but no notification

Re: Failed Recordings

arcadeavenger — Sun, 12 Jul 2026 14:25:34 GMT

Click on the chat bubble and this will open the chat 😊 Thanks Becca.

Re: Failed Recordings

Cashflow69 — Sun, 12 Jul 2026 14:25:37 GMT

Where is the invite?

Re: Failed Recordings

arcadeavenger — Sun, 12 Jul 2026 14:26:31 GMT

The chat bubble is the invite - I can see you have now started the chat so we will continue via the chat 😊 Thanks, Becca.

Re: Failed Recordings

Cashflow69 — Sun, 12 Jul 2026 14:26:57 GMT

I have it open but there is no invite?

Re: Failed Recordings

arcadeavenger — Sun, 12 Jul 2026 14:31:49 GMT

There isn't a separate invite as the chat bubble itself is the invite to chat. I have replied to your message in the chat where we will continue the conversation 😊 Thanks, Becca.