topic Re: No connection in Sky Q

No connection

Almabrierley — Sun, 12 Jul 2026 00:48:43 GMT

Everyday I am having to turn my sky q off at wall and reset I have had sky out twice now who apparently know about the problem we have had a new box which hasn't made any difference. Was told it was known to sky the problem would solve in a few weeks this had been going on for months now

Re: No connection

arcadeavenger — Sun, 12 Jul 2026 13:28:36 GMT

Hi @Almabrierley, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: No connection

Lal1121 — Sun, 12 Jul 2026 20:36:25 GMT

Your not alone mine drops out all the time even with an Ethernet connected. Think it's time to get rid of sky

Re: No connection

Brill+Gill — Mon, 13 Jul 2026 07:47:09 GMT

Hi @Lal1121, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141