topic Re: Sky Documentaries in Sky Q

Sky Documentaries

Sjulian — Tue, 07 Jul 2026 09:35:15 GMT

The sound on live and recorded programmes does not sync with picture on Documentaries channel. It seems ok on all other Sky channels. I have tried all the workarounds suggested on the App. Is this a general issue? What's the solution? I have Sky Q.

Re: Sky Documentaries

Daniel0210 — Tue, 07 Jul 2026 09:43:12 GMT

@Sjulian wrote:
I have tried all the workarounds suggested on the App.

@Sjulian

Does that include a box reboot?

Its always worth starting with a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

Re: Sky Documentaries

Maniatore2006 — Tue, 07 Jul 2026 10:35:57 GMT

I had the same the last days.. is is a channel problem or was i will check it later again.

Update: it is still a problem.

Re: Sky Documentaries

Maniatore2006 — Sat, 11 Jul 2026 08:41:21 GMT

Update 11.07

The Channel is Fine Again.

Re: Sky Documentaries

Maniatore2006 — Sun, 12 Jul 2026 22:06:57 GMT

And now Comedy Central SD Has this Problem...!