topic Re: Sky box overheating in Sky Q

Sky box overheating

thefunkyplanner — Thu, 09 Jul 2026 19:25:21 GMT

My mums sky box was whirring when o arrive last night and was very hot. We turnips it off overnight but it's hot again now. Is it a fire risk? And do we need a replacement? If so how do we get one?

Re: Sky box overheating

MightyQuinn — Thu, 09 Jul 2026 19:40:32 GMT

Hi @thefunkyplanner Is it well ventilated, it shouldn't be so hot that you cannot hold your hand on top.

Re: Sky box overheating

thefunkyplanner — Thu, 09 Jul 2026 19:50:05 GMT

I can rest my hand on top but it is very warm. There is about 8-10cm

eother side and above. Obviously below there is very little as it just sits on its feet on a solid surface.

even the metal plugs in the back are hot.

Re: Sky box overheating

MightyQuinn — Thu, 09 Jul 2026 20:03:40 GMT

Hi @thefunkyplanner I would give Sky a call tomorrow, if you have any concerns.

Re: Sky box overheating

thefunkyplanner — Thu, 09 Jul 2026 20:08:44 GMT

Thank you Mighty Quin. 🙏

Re: Sky box overheating

mr.tickle — Fri, 10 Jul 2026 15:15:12 GMT

@thefunkyplanner another thing to check. Disconnect it temporarily (including unscrewing the cables to the dish, HDMI, power, ethernet if applicable). Pull it out from the cabinet and turn it over.

Check that the air intake holes underneath it are completely free from dust and lint. Maybe use a vacuum hose on a low setting if you do see any signs of a blockage.

Also do the same with the air outlet holes on the back.

Re: Sky box overheating

thefunkyplanner — Fri, 10 Jul 2026 15:18:51 GMT

Thank you @mr.tickle

Re: Sky box overheating

mr.tickle — Fri, 10 Jul 2026 16:19:25 GMT

You're welcome @thefunkyplanner . My instinct is that the heatwave we're in could be a factor, esp if it's hot in the room.. The box does normally run pretty warm anyway.

It has an internal fan, which I gather you can hear running - so it knows it's hot and trying to cool things. The fan runs at full blast for a few seconds when you power the box on, so you can compare with that when it's fully booted up.