Internet connection to Sky Q Dropping.

Crazycatz — Sun, 05 Jul 2026 10:35:38 GMT

Sky Q box Internet connection keeps dropping. Our broadband is fine as we can use the Internet on other devices and our speed test is fine. I have tried everything in the user guides, switching off, resetting and reconnecting several times and resetting the router, but nothing helps at all

Re: Internet connection to Sky Q Dropping.

Danz994 — Mon, 06 Jul 2026 09:23:59 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Internet connection to Sky Q Dropping. in Sky Q

Internet connection to Sky Q Dropping.

Re: Internet connection to Sky Q Dropping.