https://helpforum.sky.com/t5/Sky-Q/Access-to-My-HBO-max/m-p/5312323#M739207 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Mon, 06 Jul 2026 08:43:10 GMT Danz994 2026-07-06T08:43:10Z https://helpforum.sky.com/t5/Sky-Q/Access-to-My-HBO-max/m-p/5312026#M739181 <P><SPAN>My Sky account shows ‘HBO Max Basic with Ads – Already yours’ and has done for around two months. However, on my Sky Q box the HBO Max app loops back to ‘Get Access on Sky’ when I try to sign in. I’ve restarted the box and the app, but it still won’t activate. Please can you refresh or re-provision my HBO Max entitlement.</SPAN></P> Sun, 05 Jul 2026 17:56:08 GMT https://helpforum.sky.com/t5/Sky-Q/Access-to-My-HBO-max/m-p/5312026#M739181 Cherrie61 2026-07-05T17:56:08Z https://helpforum.sky.com/t5/Sky-Q/Access-to-My-HBO-max/m-p/5312323#M739207 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Mon, 06 Jul 2026 08:43:10 GMT https://helpforum.sky.com/t5/Sky-Q/Access-to-My-HBO-max/m-p/5312323#M739207 Danz994 2026-07-06T08:43:10Z https://helpforum.sky.com/t5/Sky-Q/Access-to-My-HBO-max/m-p/5315600#M739478 <P>I have the same problem. Please post a printed reply that can be followed.</P> Thu, 09 Jul 2026 16:00:55 GMT https://helpforum.sky.com/t5/Sky-Q/Access-to-My-HBO-max/m-p/5315600#M739478 GROW37 2026-07-09T16:00:55Z https://helpforum.sky.com/t5/Sky-Q/Access-to-My-HBO-max/m-p/5315612#M739480 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2421209">@GROW37</a>&nbsp;wrote:<BR /><P>Please post a printed reply that can be followed.</P><HR /></BLOCKQUOTE><P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2421209">@GROW37</a>&nbsp; &nbsp;It is not clear which person should respond.</P> Thu, 09 Jul 2026 16:16:31 GMT https://helpforum.sky.com/t5/Sky-Q/Access-to-My-HBO-max/m-p/5315612#M739480 MightyQuinn 2026-07-09T16:16:31Z