Sky Q keeps freezing

Ben+L — Mon, 06 Jul 2026 06:50:22 GMT

Sky Q box freezes every day. Entire system needs rebooting. This has been going on for 6 months. I have been sent an engineer and received a new Sky Q box as well as a Mini box but nothing changes. Broadband connection is good and Sky Q and Sky Mini boxes are all hard wired so it's NOT a WiFi problem.

Re: Sky Q keeps freezing

Coley-W95 — Mon, 06 Jul 2026 19:10:59 GMT

Hi there @Ben+L. Sorry to see that you've been experiencing issues with your Sky Q box freezing. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Sky Q keeps freezing in Sky Q

Sky Q keeps freezing

Re: Sky Q keeps freezing