topic Re: Repeat messages about non problem in Sky Q

Repeat messages about non problem

IanEA — Sun, 05 Jul 2026 06:18:46 GMT

This message comes up every time I do a check on wi fi speed
There's a problem with your Sky Q,box , if it's not plugged in that's ok , if it is you may need some help connecting it .

I have reported this umpteen times but nothing is done to clear the Non Fault , the box Is fully connected with green tick , and is working 100% , it Skys problem not mine yet they seem incapable of fixing it !

Re: Repeat messages about non problem

Me134 — Sun, 05 Jul 2026 07:29:01 GMT

@IanEA wrote:
This message comes up every time I do a check on wi fi speed
There's a problem with your Sky Q,box , if it's not plugged in that's ok , if it is you may need some help connecting it .
I have reported this umpteen times but nothing is done to clear the Non Fault , the box Is fully connected with green tick , and is working 100% , it Skys problem not mine yet they seem incapable of fixing it !

How are you checking the speed? Via the MySky app or through the Netflix Help speed check?

Re: Repeat messages about non problem

IanEA — Wed, 08 Jul 2026 10:07:20 GMT

Hallo

speed check on My Sky app.