Unable to activate Discovery Plus

rosemary+norwich — Sat, 04 Jul 2026 01:43:36 GMT

When the sky engineer came to install the new Sky Q box he asked if there was anything I wanted. So I said I would like Discovery Plus. How ever he used an incorrect email address. Is there any way I can correct this so I can use it?

Re: Unable to activate Discovery Plus

stereohaven — Sat, 04 Jul 2026 13:10:45 GMT

@rosemary+norwich wrote:
When the sky engineer came to install the new Sky Q box he asked if there was anything I wanted. So I said I would like Discovery Plus. How ever he used an incorrect email address. Is there any way I can correct this so I can use it?

I think the approach depends on what you can and can't do now.

For example, if you can log into your Discovery+ account online with the wrong email address, you can still update it in the account to the correct one.

But I suspect that your Sky account and Discovery+ are linked by this incorrect email address and changing one isn't enough. You will need to ask Sky to unlink your account so you can re-activate it with the correct address.

You can get help from Sky here: https://www.sky.com/help/articles/discovery-plus-homepage

There is some stuff here about changing an email address via Discovery+: https://support.discoveryplus.com/ie-en/Answer/Detail/000004054

topic Re: Unable to activate Discovery Plus in Sky Q

Unable to activate Discovery Plus

Re: Unable to activate Discovery Plus