https://helpforum.sky.com/t5/Sky-Q/Broadband-issues/m-p/5309420#M738919 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3218455">@KeyC</a>&nbsp;Sky's broadband checker gives the speed being delivered to your broadband Hub. If you're carrying out a speed test on a device connected by wifi the result will be lower and depending on conditons within your home, may be significantly lower.</P> <P>&nbsp;</P> <P>Try restarting both your Sky Q box and your broadband Hub by switching them both off at the plug for 30 seconds or so. Let your Hub restart first, and wait until you have a connection on other devices, before turning your Sky Q box back on.</P> Thu, 02 Jul 2026 09:13:54 GMT Mark39 2026-07-02T09:13:54Z https://helpforum.sky.com/t5/Sky-Q/Broadband-issues/m-p/5309223#M738914 <P>My broadband has unconnected from my sky q tv box and will not reconnect. Broadband is very poor with speeds actually less than what your broadband checker is saying as the current speed.&nbsp;</P> Wed, 01 Jul 2026 21:19:27 GMT https://helpforum.sky.com/t5/Sky-Q/Broadband-issues/m-p/5309223#M738914 KeyC 2026-07-01T21:19:27Z https://helpforum.sky.com/t5/Sky-Q/Broadband-issues/m-p/5309420#M738919 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3218455">@KeyC</a>&nbsp;Sky's broadband checker gives the speed being delivered to your broadband Hub. If you're carrying out a speed test on a device connected by wifi the result will be lower and depending on conditons within your home, may be significantly lower.</P> <P>&nbsp;</P> <P>Try restarting both your Sky Q box and your broadband Hub by switching them both off at the plug for 30 seconds or so. Let your Hub restart first, and wait until you have a connection on other devices, before turning your Sky Q box back on.</P> Thu, 02 Jul 2026 09:13:54 GMT https://helpforum.sky.com/t5/Sky-Q/Broadband-issues/m-p/5309420#M738919 Mark39 2026-07-02T09:13:54Z