topic Re: Changing package and moving house in Sky Q

Changing package and moving house

Glenn70 — Mon, 29 Jun 2026 16:53:54 GMT

I'm about to move house. 26 yrs a Sky customer. Currently got Sky Q (not in contract and paying over the odds).
I want the following package :

Sky Broadband 300mb, Sky Stream & Sky Sports.
I see this package is available but appears to be only for new customers.
Can I have this package ?

if not, I'll cancel and my wife can take it out as new customer.

Re: Changing package and moving house

PandJ2020 — Mon, 29 Jun 2026 17:13:21 GMT

@Glenn70 wrote:
Can I have this package ?

No, as you're not a new customer.

if not, I'll cancel and my wife can take it out as new customer.

As long as Sky don't realise... (They are wise to this)

Re: Changing package and moving house

MightyQuinn — Mon, 29 Jun 2026 17:37:20 GMT

@Glenn70 wrote:
I'll cancel and my wife can take it out as new customer.

Hi @Glenn70 Sounds like a plan to me, just cancel completely while still at your old address (31 days notice). Then a new account at your new address, make sure that it is a different name, address, bank account and of course, a new home phone number (if you use it). Nothing that could tie you to your old account including a mobile number.

Re: Changing package and moving house

DaveDrizen — Mon, 29 Jun 2026 18:03:04 GMT

@Glenn70 wrote:
I'm about to move house. 26 yrs a Sky customer. Currently got Sky Q (not in contract and paying over the odds).
I want the following package :

Sky Broadband 300mb, Sky Stream & Sky Sports.
I see this package is available but appears to be only for new customers.
Can I have this package ?
if not, I'll cancel and my wife can take it out as new customer.

If you are moving home and cancel your cancel your Sky subscription at your old property and not tell you are moving. You could probably take a new customer subscription at your new address in own name, as I don't think they will be able tie your old account now you are at a different address. But may be I might be wrong.

Re: Changing package and moving house

DaveDrizen — Mon, 29 Jun 2026 18:08:17 GMT

@MightyQuinn wrote:
@Glenn70 wrote:
I'll cancel and my wife can take it out as new customer.
Hi @Glenn70 Sounds like a plan to me, just cancel completely while still at your old address (31 days notice). Then a new account at your new address, make sure that it is a different name, address, bank account and of course, a new home phone number (if you use it). Nothing that could tie you to your old account including a mobile number.

You missed out very important different email addresses.

Re: Changing package and moving house

Glenn70 — Mon, 29 Jun 2026 20:59:36 GMT

Thanks all for your advice.

I'll cancel and put new package in wife's name along with her phone number and email address.

Re: Changing package and moving house

Me134 — Tue, 30 Jun 2026 07:54:45 GMT

@Glenn70 wrote:
Thanks all for your advice.
I'll cancel and put new package in wife's name along with her phone number and email address.

And bank details. Don't forget to cancel your existing package in plenty of time, as a new tenant will have difficulty getting broadband if yours is still live. They'll send the packaging to your existing address to send the equipment back as well so you may be better off being Sky TV and broadband-less for a little while before moving.

Re: Changing package and moving house

Glenn70 — Tue, 30 Jun 2026 08:04:09 GMT

Thanks for your reply.

Re: Changing package and moving house

MightyQuinn — Tue, 30 Jun 2026 09:24:44 GMT

Hi @Glenn70 Once it is all completed, don't forget to come back and let us know how you got on 😊