topic Recordings not loading, keeps saying "please wait" in Sky Q

Recordings not loading, keeps saying "please wait"

DogDad — Sun, 28 Jun 2026 12:30:46 GMT

Our recordings are not loading, just get a screen that says "Please wait", and nothing happens. We have already tried a main power reset (three times) and a hidden menu reset settings. Both failed. My husband phoned Sky and was told this has to be done online, but there's nothing to tell us how. Please help, this has been almost a week.

Re: Recordings not loading, keeps saying "please wait"

oldfella — Sun, 28 Jun 2026 12:35:14 GMT

@DogDad wrote:

Our recordings are not loading, just get a screen that says "Please wait", and nothing happens. We have already tried a main power reset (three times) and a hidden menu reset settings. Both failed. My husband phoned Sky and was told this has to be done online, but there's nothing to tell us how. Please help, this has been almost a week.

Hi @DogDad

If you also cannot make new recordings you may have a hard drive issue.

Work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

Re: Recordings not loading, keeps saying "please wait"

DogDad — Sun, 28 Jun 2026 13:36:25 GMT

Thanks for your help Oldfella, but we've tried working through those solutions, and it has made no difference.

I think we'll have to contact Sky to get a replacement Q box. Could you please tell me the best way to contact Sky about this? The helpline number I have doesn't seem to work.

Thanks.

Re: Recordings not loading, keeps saying "please wait"

oldfella — Sun, 28 Jun 2026 14:01:12 GMT

@DogDad wrote:

Thanks for your help Oldfella, but we've tried working through those solutions, and it has made no difference.

I think we'll have to contact Sky to get a replacement Q box. Could you please tell me the best way to contact Sky about this? The helpline number I have doesn't seem to work.

Thanks.

Hi @DogDad

All your options will be in the link I posted.

You could try this link

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on