topic Sent a new sky Q box in Sky Q

Sent a new sky Q box

gogsyboy71 — Sun, 28 Jun 2026 01:46:37 GMT

How can sky justify this contract when my new SKY Q is a rubbish

Re: Sent a new sky Q box

Daniel0210 — Sun, 28 Jun 2026 06:27:32 GMT

@gogsyboy71

We don't know why you were sent a replacement box. What issue do you have?

Re: Sent a new sky Q box

GD1 — Sun, 28 Jun 2026 07:44:05 GMT

@gogsyboy71 Perhaps you could elaborate?

Why would Sky send a new Sky Q box just because you renewed your contract, what was wrong with the old box?

Is it possible you've been signed up to Sky Stream? Is the new box a Small Square one rather than a large rectangular one?

Does the new box still use the 2 satellite cables?

Re: Sent a new sky Q box

gogsyboy71 — Sun, 28 Jun 2026 17:35:19 GMT

Because my original box went faulty and SKY sent me another box to replace the original one that was faulty and this so called new box is actually made the problem 100% worse.....

When you have to reset the box everytime you go to watch TV, it not my idea of viewing my SKY subscription. I hope this is a satisfactory comment regarding your pathetic action to my problem

Many thanks

Re: Sent a new sky Q box

Daniel0210 — Sun, 28 Jun 2026 17:51:47 GMT

@gogsyboy71

The replies to your first post weren't pathetic considering you had provided so little information.

Have you reported this problem to Sky?

Re: Sent a new sky Q box

TimmyBGood — Sun, 28 Jun 2026 20:27:45 GMT

@gogsyboy71

Perhaps worth noting there are no 'new' Q boxes: the last model was released in 2019 and the platform is approaching end-of-life.

If you were unlucky enough to receive a faulty refurbished unit as a replacement to the original then that will need to be swapped out in the same way.