Something went wrong message

Nick298 — Sat, 27 Jun 2026 19:17:56 GMT

We recently had a new mini box installed and ever since Prime Video isn't working properly. I've logged in, it recognises me but when I go to play a video it comes up with a message which says 'Something went wrong. Please try again later. For more help visit Amazon.co.uk/videohelp. I've tried everything in sky and Amazon but can't find anything to fix it and having absolutely no joy finding any phone number to ask someone. We pay for no adverts on prime as well so it's very frustrating we haven't been able to watch it for 2 weeks now! Any help would be amazing

Re: Something went wrong message

nigea99 — Sat, 27 Jun 2026 20:46:10 GMT

@Nick298 wrote:

We recently had a new mini box installed and ever since Prime Video isn't working properly. I've logged in, it recognises me but when I go to play a video it comes up with a message which says 'Something went wrong. Please try again later. For more help visit Amazon.co.uk/videohelp. I've tried everything in sky and Amazon but can't find anything to fix it and having absolutely no joy finding any phone number to ask someone. We pay for no adverts on prime as well so it's very frustrating we haven't been able to watch it for 2 weeks now! Any help would be amazing

hi @Nick298

If you haven't already done this, please may I suggest you do a power down restart (unplug or switch off at mains) of your Router, main box & mini in that order (waiting for each to restart before doing the next)

topic Something went wrong message in Sky Q

Something went wrong message

Re: Something went wrong message