topic Re: Multi room in Sky Q

Multi room

RD251 — Fri, 26 Jun 2026 18:30:58 GMT

Multi room not switching on. Remote works and red light is showing on the box. Have tried switching off at mains.

Re: Multi room

MightyQuinn — Fri, 26 Jun 2026 18:37:33 GMT

Hi @RD251 If it doesn't turn on, how do you know that the remote works and still has its pairing intact. I would try resetting your remote by holding down 4 & 6 until the LED flashes 4 times. The remote must then see the box (line of sight). Note, the box light should be amber, not red.

Re: Multi room

RD251 — Fri, 26 Jun 2026 18:37:44 GMT

I know the remote is working as the volume goes up and down and I can change the aux setting but it's not switching the box on.

Re: Multi room

MightyQuinn — Fri, 26 Jun 2026 18:40:33 GMT

@RD251 wrote:
I know the remote is working as the volume goes up and down and I can change the aux setting but it's not switching the box on.

Hi @RD251 The volume control is separate to the Sky Q pairing. It is basically just controlling your TV (or audio system) volume, not the Sky Q box.

Re: Multi room

RD251 — Fri, 26 Jun 2026 18:49:28 GMT

The 4 and 6 worked 🙂 thanks.

Re: Multi room

MightyQuinn — Fri, 26 Jun 2026 18:53:00 GMT

Hi @RD251 You can turn on Bluetooth (hidden box) again by re-pairing everything, box and TV by holding down 1 & 3 and following the on screen instructions.