Sky Q goes blank

clifford65 — Fri, 26 Jun 2026 12:34:34 GMT

i have sky Q 2tb box .. it randomly goes blank and the only way to get pictures and sound back on is unplug it and plug it back in.. then everything is fine until whenever it decides to go blank .. i have changed the hdmi cable and even plugged it in to different socket on tv .. its annoying .. if it needs changing should i go through sky or use sky protect as i've had that for years too also i have tried using the secret menu to reset box .. no difference it still randomly goes blank .. thank you

Re: Sky Q goes blank

ItWasAllMichele — Sat, 27 Jun 2026 09:51:00 GMT

Hi @clifford65, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Sky Q goes blank in Sky Q

Sky Q goes blank

Re: Sky Q goes blank