topic Re: Trying to book an online engineer visit in Sky Q

Trying to book an online engineer visit

Marc601 — Sun, 21 Jun 2026 09:24:53 GMT

Been trying to book an online engineer visit to no avail , I need an appointment first week of July but there are no appointments available for months infact in fact I can't see any available appointments from the 2nd July.
Help !

Re: Trying to book an online engineer visit

Daniel0210 — Sun, 21 Jun 2026 09:37:11 GMT

@Marc601

There's a marked decrease in the number of Sky satellite engineers as Sky move away from satellite services, in fact quite a few were made redundant last year.

Even if you call Sky I think you may have a wait for a visit..

What Sky Q issue do you need an engineer for?

(edit for typo)

Re: Trying to book an online engineer visit

Marc601 — Sun, 21 Jun 2026 09:33:06 GMT

I can't book past beginning of July at all so it must be a system error.

Re: Trying to book an online engineer visit

GD1 — Sun, 21 Jun 2026 09:36:38 GMT

@Marc601 You haven't answered @Daniel0210 question, why do you think you need to book an engineer?

Re: Trying to book an online engineer visit

Marc601 — Sun, 21 Jun 2026 09:39:44 GMT

I have lost satellite signal to some channels , I've followed all instructions per troubleshooting and have been told I need an engineer visit as it appears to be an issue with the dish.

Re: Trying to book an online engineer visit

GD1 — Sun, 21 Jun 2026 09:42:55 GMT

@Marc601 Ok, you have 2 options, wait for an appoointment, or book a local installer at your own cost to realign the dish.

As explained by @Daniel0210 due to Sky's move away from satellite based TV there are simply too few Sky engineers on the road.

Re: Trying to book an online engineer visit

Daniel0210 — Sun, 21 Jun 2026 09:43:27 GMT

@Marc601
Check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️currently very heavy rain
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: Trying to book an online engineer visit

Marc601 — Sun, 21 Jun 2026 09:49:02 GMT

As explained I've checked all connections and I've rebooted and have been instructed to book an engineer visit, the issue is that they are offering appointments up to the first of July but nothing beyond it in fact nothing for a year so unless they are having a mass exodus of engineers on the 2nd of July they are offering appointments, I just need to know how to book an appointment more than a week in advance.

Re: Trying to book an online engineer visit

GD1 — Sun, 21 Jun 2026 10:03:39 GMT

@Marc601 If it's not letting you then simply put, you can't.

If there are appointments avaialble in the next few weeks why not book one? Sky don't operate on your schedule so if there are appintments in the next week or so then book it.

Why does it need to be a specific week?

Re: Trying to book an online engineer visit

Marc601 — Sun, 21 Jun 2026 10:23:04 GMT

The whole point of a booking system IS to structure an appointment around my availability which this system is not allowing me to do , hopefully more appointments will become available in the next few days which will allow me to book . Thank you for your input which is appreciated.

Re: Trying to book an online engineer visit

nigea99 — Sun, 21 Jun 2026 10:29:18 GMT

@Marc601 wrote:

The whole point of a booking system IS to structure an appointment around my availability which this system is not allowing me to do , hopefully more appointments will become available in the next few days which will allow me to book . Thank you for your input which is appreciated.

hi @Marc601

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

They may not be able to book anything for you just yet but at least may be able to look into this for you

Please see this link re the escalation and what you might see:
Escalation Info

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Trying to book an online engineer visit

Marc601 — Sun, 21 Jun 2026 10:43:48 GMT

Thank you

Re: Trying to book an online engineer visit

Coley-W95 — Sun, 21 Jun 2026 10:54:13 GMT

Thanks for escalating this @nigea99 We’ve sent @Marc601 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Trying to book an online engineer visit

SIM171 — Thu, 25 Jun 2026 16:15:24 GMT

Can someone please contact me to book an engineer visit asap

Re: Trying to book an online engineer visit

Daniel0210 — Thu, 25 Jun 2026 16:17:49 GMT

@SIM171

No one from Sky will contact you as a result of posting on here. Any Sky account/s you may have are not linked to your Community Forum username so no one knows who you are.

Can we help with your original issue?

Re: Trying to book an online engineer visit

Mark39 — Thu, 25 Jun 2026 16:57:00 GMT

@SIM171 work through the help guide here for the problem you're having. If it doesn't fix it you'll have the opportunity to book an engineer online or will give you a number to call: https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q

Re: Trying to book an online engineer visit

SIM171 — Thu, 25 Jun 2026 19:39:45 GMT

Tried all of these before contacting Sky still the same. Still want an engineer

Re: Trying to book an online engineer visit

Daniel0210 — Thu, 25 Jun 2026 19:44:29 GMT

@SIM171

If you can't book an an engineer through that link give Sky a call.

Re: Trying to book an online engineer visit

SIM171 — Thu, 25 Jun 2026 20:09:54 GMT

Tried that today no use can't get to talk to anyone bloody rubbish

Re: Trying to book an online engineer visit

Mark39 — Thu, 25 Jun 2026 21:13:15 GMT

@SIM171 it's not that hard to call. People do so successfully all the time. If you tell us why you need an engineer we'll try to help. Otherwise you'll have to keep trying.