topic Sky Q 2 TB Box Software Version in Sky Q

Sky Q 2 TB Box Software Version

JH220279 — Tue, 23 Jun 2026 15:27:14 GMT

Hi, to see if anyone is having similar issues.

Over the last few days my Sky Q box seems to stall and wont come out of standby type mode and ive had to power cycle to get it to work, checking the software version on the box its stating its Q350.000.12.00L (679jvlc)

When you check the Sky website for what version it should be they are saying the following.

Sky Q Software version for all Sky Q box types: Q320.000.15.00L or Q330.000.09.00L

Re: Sky Q 2 TB Box Software Version

Daniel0210 — Tue, 23 Jun 2026 15:30:18 GMT

@JH220279 wrote:
Sky Q Software version for all Sky Q box types: Q320.000.15.00L or Q330.000.09.00L

@JH220279

Those are long gone. Q360 will be along fairly soon. It'll be phased in gradually.

Re: Sky Q 2 TB Box Software Version

Me134 — Tue, 23 Jun 2026 15:45:24 GMT

@JH220279 wrote:
Hi, to see if anyone is having similar issues.

Over the last few days my Sky Q box seems to stall and wont come out of standby type mode and ive had to power cycle to get it to work, checking the software version on the box its stating its Q350.000.12.00L (679jvlc)

When you check the Sky website for what version it should be they are saying the following.

Sky Q Software version for all Sky Q box types: Q320.000.15.00L or Q330.000.09.00L

Just to add, the Q350 software is perhaps the reason for this, causing a possible HDMI handshake issue. I've occasionally experienced it myself but others have had more regular issues. Maybe Sony TVs are affected more.