topic Connectivity in Sky Q

Connectivity

Johnyb — Mon, 22 Jun 2026 18:30:03 GMT

What is the best way to stop your sky q box from losing connection to your main box

Re: Connectivity

MightyQuinn — Mon, 22 Jun 2026 18:32:31 GMT

Hi @Johnyb The best way is to use an Ethernet connection between boxes.

Re: Connectivity

nigea99 — Mon, 22 Jun 2026 18:32:44 GMT

@Johnyb wrote:

What is the best way to stop your sky q box from losing connection to your main box

hi @Johnyb

The best way is to use Ethernet.

If ethernet directly is not possible then possibly consider Powerline adapters to use your mains cables in between

Re: Connectivity

Johnyb — Mon, 22 Jun 2026 18:36:46 GMT

Don't want to run cables have got WiFi boosters for my bt internet but is there a booster for the sky q box that might help

Re: Connectivity

TimmyBGood — Mon, 22 Jun 2026 19:31:57 GMT

@Johnyb wrote:

is there a booster for the sky q box that might help

Yes.

A Q Mini box won't use the signal from your BT disks.

Re: Connectivity

stereohaven — Mon, 22 Jun 2026 20:04:18 GMT

@Johnyb wrote:
Don't want to run cables have got WiFi boosters for my bt internet but is there a booster for the sky q box that might help

Which WiFi boosters do you have from BT? The 'Whole Home' discs?

The Q mini boxes won't connect to your BT WiFi, they are trying to find their way back to the Sky WiFi mesh being generated by the main Q box.

But, if the BT discs are close enough to a Q mini, you can connect the mini box to the Ethernet port on the back of the disc, turning off WiFi in the mini box settings.

There is actually quite a bit of content on here and the BT Community for helping with Sky Q and a BT Whole Home set up, but YMMV as it all depends on your home layout, and where the boxes and discs are in relation to each other.

Otherwise it is getting hold of a Sky Q booster as already suggested and making sure the Sky Q mesh is operating on a different frequency to the BT one to avoid a clash.