https://helpforum.sky.com/t5/Sky-Q/New-hub/m-p/5301361#M738074 <P>If you are seeing an error about entering the wrong Wifi password then make sure you are not getting a 1 and l or a 0 and O muddled as it is quite easy to do this. It must also be entered as shown on the hub itself so use upper case letting if required.</P> <P>&nbsp;</P> <P>Other than that have you tried the WPS option:</P> <P>&nbsp;</P> <P>Go to Network Reset found in Q box Home - Settings - Setup - Network.<BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.<BR />On Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR /><BR /></P> <P>You have 2 minutes after carrying out the Network to press WPS button on the router.</P> Sat, 20 Jun 2026 04:45:38 GMT caesarome 2026-06-20T04:45:38Z https://helpforum.sky.com/t5/Sky-Q/New-hub/m-p/5301325#M738069 <P>I have had a new hub fitted today for WiFi by sky. The internet is not connecting to sky and I have no mini boxes working. I have switched to new WiFi but when I put the password in it says wrong password. I know it's the right password as it's connected to WiFi on phone I iPad with the same password&nbsp;</P> Fri, 19 Jun 2026 21:56:16 GMT https://helpforum.sky.com/t5/Sky-Q/New-hub/m-p/5301325#M738069 Ac105 2026-06-19T21:56:16Z https://helpforum.sky.com/t5/Sky-Q/New-hub/m-p/5301361#M738074 <P>If you are seeing an error about entering the wrong Wifi password then make sure you are not getting a 1 and l or a 0 and O muddled as it is quite easy to do this. It must also be entered as shown on the hub itself so use upper case letting if required.</P> <P>&nbsp;</P> <P>Other than that have you tried the WPS option:</P> <P>&nbsp;</P> <P>Go to Network Reset found in Q box Home - Settings - Setup - Network.<BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.<BR />On Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR /><BR /></P> <P>You have 2 minutes after carrying out the Network to press WPS button on the router.</P> Sat, 20 Jun 2026 04:45:38 GMT https://helpforum.sky.com/t5/Sky-Q/New-hub/m-p/5301361#M738074 caesarome 2026-06-20T04:45:38Z