topic Re: Internet drops from sky Q box in Sky Q

Internet drops from sky Q box

Pelu1983 — Mon, 15 Jun 2026 20:32:45 GMT

Our Sky Q box keeps dropping connection to the internet. I have tried rebooting, resetting and connecting with an Ethernet cable, but it doesn't seem to fix it. Can anyone help?

Re: Internet drops from sky Q box

Aiden. — Tue, 16 Jun 2026 04:49:59 GMT

Same issue here too, it's amazing how many have had this problem this week.

Are your mini boxes able to connect?

Re: Internet drops from sky Q box

Donnajd — Thu, 18 Jun 2026 20:16:58 GMT

I've been having this issue all week ... I have tried everything recommended and I cannot establish a connection. I have no idea what to do now.

Re: Internet drops from sky Q box

Manestream — Fri, 19 Jun 2026 03:46:11 GMT

Same here. and early at 3am Friday (today 19/06/26) it says looks like you have no internet, i have switched off main box and skyQ mini box (both had same issue) and rebooted them. Both still say no internet detected, reset we are able to connect to your router but not the internet, reboot your router (switched off waited a couple mins, rebooted) still no internet message for skyQ and SkyQ mini box but everythign else has internet, just not the skyQ box's.

Really strange to have issue after issue after issue of no internet connection or skyQ box issue -(mini box mainly) till you actually switch off wait a minute and reboot and reset it all up over and over but this time. Both main and mini box just will not connect to the internet, it says we are able to connect to your router but it appears you have no internet connection which is **bleep** since alexa, my PC and everything is runs fine at about 800mb/s up/down so we have internet just not with sky at all.

What did sky do/change this time?? I am damn well sure its a sky thing

P.S what is the latest software version for SkyQ?

Mine says Q350.000.12.00L (679jvlc).......... Hardware version 32DOB3.... network Version 2.00

Re: Internet drops from sky Q box

Me134 — Fri, 19 Jun 2026 05:14:59 GMT

@Manestream Q350.000.12.00L (679jvlc) is the latest software version for a Q box, although given the issues it's seemingly thrown up I'm not sure I'd call it a "fix".