topic Second box remote doesn’t work in Sky Q

Second box remote doesn’t work

Magnus2 — Thu, 18 Jun 2026 20:06:58 GMT

Hi,

My second box remote has stopped working

can you lease send me a replacement as soon as possible.

thank you

Magnus

Re: Second box remote doesn’t work

MightyQuinn — Thu, 18 Jun 2026 20:20:57 GMT

Hi @Magnus2 Unfortunately you are not talking to Sky here. Please see Welcome below for information about this community. However this help page should lead you to requesting a replacement remote.

https://www.sky.com/help/articles/sky-q-remote-help

Re: Second box remote doesn’t work

nigea99 — Thu, 18 Jun 2026 20:18:46 GMT

@Magnus2 wrote:

Hi,

My second box remote has stopped working

can you lease send me a replacement as soon as possible.

thank you

Magnus

hi @Magnus2

Have you tried a reset of your remote ?

If not please, may I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote