topic How can I get to talk with a human advisor? in Sky Q

How can I get to talk with a human advisor?

TeresaBre — Thu, 18 Jun 2026 08:06:34 GMT

I've been with sky for many years, my sky Q box is playing up and an advisor said they will send me a new one, but I've not had an email or update on it being sent out or delivery, trying to get through to a advisor to enquire seems impossible and giving me a headache

Re: How can I get to talk with a human advisor?

Mark39 — Thu, 18 Jun 2026 08:12:47 GMT

@TeresaBre you may be able to track the replacement order here: https://www.sky.com/help/sky-tv/sky-tv-q/q-my-account/q-orders/track-sky-order/articles/track-sky-order

Re: How can I get to talk with a human advisor?

Daniel0210 — Thu, 18 Jun 2026 10:35:59 GMT

@TeresaBre

Just to add… it'll probably be via a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have already.