topic Re: TV keeps freezing in Sky Q

TV keeps freezing

TV266 — Tue, 16 Jun 2026 17:09:38 GMT

At least once a day the mini hub not the main hub the television picture freezes after which about a minute later the screen goes blue with a error message at the top instructs me to turn everything off at the wall and then on again. This is followed by having to go through a series of procedures.

Re: TV keeps freezing

Brill+Gill — Wed, 17 Jun 2026 07:44:26 GMT

Hi @TV266, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: TV keeps freezing

Quoman7 — Wed, 17 Jun 2026 08:14:10 GMT

@TV266 wrote:

At least once a day the mini hub not the main hub the television picture freezes after which about a minute later the screen goes blue with a error message at the top instructs me to turn everything off at the wall and then on again. This is followed by having to go through a series of procedures.

Hi @TV266 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, followed by the Mini box?