topic Re: Sky Q Mini Boxes won’t connect !’ in Sky Q

Sky Q Mini Boxes won’t connect !’

Caro1970 — Mon, 15 Jun 2026 19:39:35 GMT

Lost internet connection. Got it back on Main Box, but Mini Boxes won't connect. Tried all the usual, re-booting router, resetting, re-activating mini boxes, but nothing is working !!

Anyone able to help?!

Re: Sky Q Mini Boxes won’t connect !’

Aiden. — Mon, 15 Jun 2026 21:17:33 GMT

Im having the same problem since the weekend also.

Re: Sky Q Mini Boxes won’t connect !’

Sky2 — Tue, 16 Jun 2026 06:22:56 GMT

1. Reboot Everything in the Correct Order

Many people reboot devices, but the order can matter.

1. Turn off all Sky Q Mini boxes at the mains.

2. Turn off the main Sky Q box at the mains.

3. Turn off the router.

4. Leave everything off for at least 60 seconds.

5. Switch the router back on and wait until it is fully connected.

6. Switch on the main Sky Q box and wait until live TV is working.

7. Switch on each Mini box one at a time.

8. Check the Main Sky Q Box

On the main box:

Home > Settings > Setup > Network

Make sure it shows:

* Connected to Broadband
* Connected to Internet

If not, perform a Network Reset.

3. Reset the Mini Box Network Connection

On each Mini box:

Home > Settings > Setup > Network

* Highlight Status
* Select Reset

Follow the prompts and reconnect to the main Sky Q box.

4. Re-Pair the Mini Box

If the Mini box cannot find the main box:

* Press the WPS button on the main Sky Q box.
* Follow the on-screen instructions on the Mini box.

Sometimes the broadband interruption causes the Mini box to lose its pairing with the main box.

5. Check for Software Updates

Several users have reported Mini box connection issues after overnight software updates.

Check:

Home > Settings > System Info

Ensure both the main box and Mini boxes are running current software.

6. If Using Ethernet

If any boxes are connected via Ethernet:

* Check cables are securely connected.
* Try a different cable if possible.
* Reboot any network switches or powerline adapters.

7. Hidden Installer Menu (Advanced Users)

As a last resort:

* Press Home
* Scroll to Settings (do not select it)
* Press 0, 0, 1
* Press Select

This opens the installer menu where additional network diagnostics and reset options are available.

Re: Sky Q Mini Boxes won’t connect !’

Aiden. — Tue, 16 Jun 2026 06:35:58 GMT

Thanks for that.

All done, multiple times over Saturday and Sunday. Seeing as many similiar issues are popping up on the forum since the weekend, something must have happened at source it seems, as theres a pattern forming now.

Re: Sky Q Mini Boxes won’t connect !’

Sky2 — Tue, 16 Jun 2026 06:43:01 GMT

As you've already completed the reboot, network reset, and re-pairing procedures multiple times without success, and others have been reporting similar symptoms since the weekend, it may be worth looking for common factors rather than repeating the same troubleshooting steps.

A few things that might help establish a pattern:

Broadband provider.
Router model.
Whether the main Sky Q box is connected by Wi-Fi or Ethernet.
Number of Mini boxes affected.
Exact error message shown.
Date and approximate time the issue first appeared.

There seem to be several recent reports of Sky Q connectivity problems on the forum, but at present there is no confirmed statement from Sky identifying a common cause.

If enough users compare details, we may be able to determine whether this is an isolated equipment issue or something more widespread, and maybe that Sky, who monitors this, will come on and suggest something.

Re: Sky Q Mini Boxes won’t connect !’

Invisiblename — Tue, 16 Jun 2026 07:27:29 GMT

@Aiden. wrote:
Thanks for that.

All done, multiple times over Saturday and Sunday. Seeing as many similiar issues are popping up on the forum since the weekend, something must have happened at source it seems, as theres a pattern forming now.

It's not clear who your router is supplied by, is it Sky or a 3rd party?

Re: Sky Q Mini Boxes won’t connect !’

Aiden. — Tue, 16 Jun 2026 07:29:37 GMT

Third party, but its working flawlessly with all other devices in the house.

The Q box wont maintain the connection on either 5g or 2.4g wifi networks, nor ethernet. Every other device is flawless over the router.

Re: Sky Q Mini Boxes won’t connect !’

Sky2 — Tue, 16 Jun 2026 07:36:00 GMT

So, this raises more questions.

Has the router recently received a firmware update?
Did the issue start immediately after a broadband outage or loss of service?
If there is more than one mini box, are all Mini boxes affected, or just one?
Is the main Sky Q box still connecting to On Demand and internet services?
What exact error message is displayed on the Mini box?

Re: Sky Q Mini Boxes won’t connect !’

Sky2 — Tue, 16 Jun 2026 09:56:58 GMT

I've just found your message. You are not alone, and there are several things you can try here.

Re: Sky Q Mini Boxes won’t connect !’

Caro1970 — Tue, 16 Jun 2026 10:10:54 GMT

I’m back up & running now, but thanks!

Re: Sky Q Mini Boxes won’t connect !’

Aiden. — Tue, 16 Jun 2026 10:17:42 GMT

What changed or what did you have to do to get it going again?

Re: Sky Q Mini Boxes won’t connect !’

Caro1970 — Wed, 17 Jun 2026 13:50:18 GMT

The random message this morning about not having an IP Address was new, but didn't see it again.
just went:

Settings

Network Connection (had a x)

Selected that

then followed through the instructions

only thing we did differently was when it said press (the 2 arrow button) I pressed the one on the side of the router - literally the only button there. Previously I was pressing the small Reset button on the back of the router

we did 1 Mini Box at a time. They all followed the same process. if it doesn't work for you, I suggest you call [Removed] FAR more technical than main number people.
Good luck !

Moderator actions: Removed phone number

Re: Sky Q Mini Boxes won’t connect !’

Invisiblename — Tue, 16 Jun 2026 12:46:41 GMT

@Aiden. wrote:
What changed or what did you have to do to get it going again?

Being a 3rd party router, you are aware that the mini box connects directly to the main Sky Q not the router (as it does if you have a Sky router).?

Re: Sky Q Mini Boxes won’t connect !’

Aiden. — Tue, 16 Jun 2026 13:02:54 GMT

Yep, Im aware of that. As the main box doesnt have a stable connection (due to I suspect a wifi adaptor failing), the Minis cant connect to the main.

My 3rd party broadband is active and stable, 1gig down, with many other devices connected successfully

Re: Sky Q Mini Boxes won’t connect !’

Sky2 — Tue, 16 Jun 2026 13:19:10 GMT

It just occurred to me, and I do this. I run an Ethernet cable from the router to the main SkyQ box. Just a thought.

Re: Sky Q Mini Boxes won’t connect !’

Sharo — Wed, 17 Jun 2026 12:33:55 GMT

I am also having this problem since yesterday morning. My mini box will not connect the the main box. I have done everything mentioned in this chat ie resetting, checking software update, switching boxes and routers on and off in the correct order and required length of time but the mini box will not connect to the main box. I do have a third party broadband provider but all devices in the house are connecting to this with no problems. I also have the sky booster box to help with the sky q connections. I feel I have tried everything now and am slowly going demented. Any help appreciated.

Re: Sky Q Mini Boxes won’t connect !’

Aiden. — Wed, 17 Jun 2026 13:24:52 GMT

Mine came back this morning, without me having done anything. So it has to be the Q main box or a Sky based error.

They may well be off again when I get home tomorrow.

Re: Sky Q Mini Boxes won’t connect !’

Sky2 — Wed, 17 Jun 2026 15:51:31 GMT

The only thing left I can suggest is to try running a cable from your router to the main Q box if that doesn't work then if that doesn't work, you will have to use Sky customer service and tell them, before they start going through their script, that you have done X.Y.Z as per the forum.

Re: Sky Q Mini Boxes won’t connect !’

Manestream — Fri, 19 Jun 2026 04:56:59 GMT

As of last night, we are also encountering the - no internet detected issue.

Both the main SkyQ box and the SkyQ Mini box do not have internet connection.

We Have switched off the router AND the sky box's, waited a couple minutes, restarted the router and waited for it to boot up and all, then booted up the main skyQ box, same thing router detected, internet is not. I have reset it and still nothing, yet Alexa, computers and other peripheals all detect the internet, ONLY SKYQ does NOT.

Its always giving issues every since they started to move over to internet streaming only. It MUST be the recent update, yes we have had constant issues with this for months but not with the main SKYQ box only the min ones where a simply switch off and reboot fixed the issue (either mini had to be restarted or both main and mini to get them both working again) but this time nothing works to get internet connection with them. VERY ANNOYED

Re: Sky Q Mini Boxes won’t connect !’

Me134 — Fri, 19 Jun 2026 05:40:38 GMT

@Manestream wrote:
As of last night, we are also encountering the - no internet detected issue.
Both the main SkyQ box and the SkyQ Mini box do not have internet connection.
We Have switched off the router AND the sky box's, waited a couple minutes, restarted the router and waited for it to boot up and all, then booted up the main skyQ box, same thing router detected, internet is not. I have reset it and still nothing, yet Alexa, computers and other peripheals all detect the internet, ONLY SKYQ does NOT.

Its always giving issues every since they started to move over to internet streaming only. It MUST be the recent update, yes we have had constant issues with this for months but not with the main SKYQ box only the min ones where a simply switch off and reboot fixed the issue (either mini had to be restarted or both main and mini to get them both working again) but this time nothing works to get internet connection with them. VERY ANNOYED

There's no doubt that the last software version (it's difficult to call it an update) has caused issues, although if people also have the Sky Max Hub that's possibly just compounding the problems due to it's seemingly weedy wifi performance.

I would encourage everybody to research their own wifi mesh system (I wouldn't pay Sky for the privilege of renting theirs). Amazon Prime day is coming up but you can already buy a pair of TP-Link extenders for under a £100 and trios for around £130 (they come in various capabilities). Plug one extender in via ethernet cable to the Sky Hub (disable the Sky Hub & possibly Sky Q wifi) and if possible wire the main Q box to it. Plug the other(s) in where suitable (again if possible, hard wire the mini boxes) and enjoy a less stressful life going forward.