topic Missing Sky Q box in Sky Q

Missing Sky Q box

Jb559 — Mon, 15 Jun 2026 06:58:39 GMT

I placed an order for Sky Q engineer due 19th June. There is no tv equipment on my order. Im not convinced when i am told an engineer will bring a box with them. Then i am told Sky cant send me a box as a standalone order as i dont have tv services ( i cancelled stream ) it all seems so inefficient.

Re: Missing Sky Q box

Me134 — Mon, 15 Jun 2026 07:01:44 GMT

@Jb559 wrote:
I placed an order for Sky Q engineer due 19th June. There is no tv equipment on my order. Im not convinced when i am told an engineer will bring a box with them. Then i am told Sky cant send me a box as a standalone order as i dont have tv services ( i cancelled stream ) it all seems so inefficient.

It has to be fitted by the engineer as they'll need to check the dish as well so the engineer will bring the box with them, it won't appear on 'your orders' so you'll have to be patient.

Re: Missing Sky Q box

Daniel0210 — Mon, 15 Jun 2026 07:03:03 GMT

@Jb559 wrote:

Im not convinced when i am told an engineer will bring a box with them.

@Jb559

If this is for a new installation then the Sky engineer brings the box's, remotes, cables (and a dish if you haven't already got one) with them on the installation date. You may receive a viewing card through the post but don't worry if you don't as the engineers usually have spares in the van.