topic Sky Q Just stopped Working? in Sky Q

Sky Q Just stopped Working?

Aiden. — Sun, 14 Jun 2026 16:49:24 GMT

Ive had Q since it was launched, I was one of the early adopters, and bar the initial weeks after launch, when it was literally learning to walk, its been fairly solid since, until this weekend, when the Mini boxes refuse to connect to the main Q box.

I have wired and wifi, and have tried 2.4g network and 5g on wireless, nothing is allowing them to connect. I cant get a stable broadband connection on the Q box, so I suspect maybe the cause is the main box, and the Minis cant activate.

Anyone ever experience this sudden dead halt?

Next question is, would I be crazy to go to Stream? My Q and Mini boxes are in a rack upstairs, controlled by Control 4, and it's impossible to see the screens when trouble shooting. I have had to disconnect them and take them to the same room to troubleshoot.

Re: Sky Q Just stopped Working?

Brill+Gill — Mon, 15 Jun 2026 07:08:30 GMT

Hi @Aiden., I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Q Just stopped Working?

Aiden. — Mon, 15 Jun 2026 11:13:24 GMT

Hi there,

I replied to the bubble at 9.05am, its 12.13pm now, and havent had a reply.

Re: Sky Q Just stopped Working?

Daniel0210 — Mon, 15 Jun 2026 11:18:38 GMT

@Aiden.
Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

Re: Sky Q Just stopped Working?

Aiden. — Mon, 15 Jun 2026 11:19:55 GMT

Yep, I understand that, but after 3 hours, youd think there would be some kind of acknowledgement.

Re: Sky Q Just stopped Working?

Aiden. — Tue, 16 Jun 2026 04:52:56 GMT

Multiple posts from people having this issue since the weekend.

Something must hve caused this to happen to this many people at the same time, in different locations?

There is a pattern now it seems?