topic Re: Erratic Streaming Picture in Sky Q

Erratic Streaming Picture

morganwg — Sun, 07 Jun 2026 14:25:20 GMT

I have a Sky Q box and a new Linksys router provided by Gigaclear, my broadband provider, that are all part of a mesh network. Watching live tv isn’t a problem but very often when I’m streaming something, say, on Netflix, the picture ‘freezes’ but will then start again a little while later. Occasionally, I sometimes get a message saying I’ve lost the internet connection, which isn’t true as it’s still available with a download speed of over 120 Mbps in the vicinity of the Sky Q box. Has anyone else experienced similar problems and, if so, is there any way of solving it?

Re: Erratic Streaming Picture

Me134 — Mon, 08 Jun 2026 06:31:50 GMT

@morganwg wrote:
I have a Sky Q box and a new Linksys router provided by Gigaclear, my broadband provider, that are all part of a mesh network. Watching live tv isn’t a problem but very often when I’m streaming something, say, on Netflix, the picture ‘freezes’ but will then start again a little while later. Occasionally, I sometimes get a message saying I’ve lost the internet connection, which isn’t true as it’s still available with a download speed of over 120 Mbps in the vicinity of the Sky Q box. Has anyone else experienced similar problems and, if so, is there any way of solving it?

The best option by far is to connect the Q box via ethernet, either to the main router or one of your mesh nodes (even if you need to move a node). You then need to go to Settings > Setup > Network on the Sky Q box. Select Reset Network and confirm. When prompted, choose Connect wired to non-Sky Router.

Once that's done you need to access the hidden engineer menu to turn off the Q box WiFi.

Hover over Settings (do not press select).

Press 001 then Select on your remote.

Go to Network and turn both 2.4GHz and 5GHz wireless to OFF.

Select Confirm.

Re: Erratic Streaming Picture

morganwg — Mon, 08 Jun 2026 10:25:44 GMT

Many thanks, Me134, for your prompt reply; very much appreciated. I’ll certainly change the settings on my Sky Q box that you suggest and which, I’m sure, will cure this extremely annoying problem. Thanks again for your help.