https://helpforum.sky.com/t5/Sky-Q/HBO-max/m-p/5292264#M737179 <P>Hi , just got my new sky Q box after my old one had hard drive issues, I've done all my apps apart from hbo max , I have it included in my package but can't sign in or activate it as it does not recognise my email address, on my sky account it says it's current? Any help would be greatly appreciated&nbsp;</P> Sun, 07 Jun 2026 07:35:40 GMT Telboy3 2026-06-07T07:35:40Z https://helpforum.sky.com/t5/Sky-Q/HBO-max/m-p/5292264#M737179 <P>Hi , just got my new sky Q box after my old one had hard drive issues, I've done all my apps apart from hbo max , I have it included in my package but can't sign in or activate it as it does not recognise my email address, on my sky account it says it's current? Any help would be greatly appreciated&nbsp;</P> Sun, 07 Jun 2026 07:35:40 GMT https://helpforum.sky.com/t5/Sky-Q/HBO-max/m-p/5292264#M737179 Telboy3 2026-06-07T07:35:40Z https://helpforum.sky.com/t5/Sky-Q/HBO-max/m-p/5292281#M737180 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4701848">@Telboy3</a>&nbsp;wrote:<BR /><P>Hi , just got my new sky Q box after my old one had hard drive issues, I've done all my apps apart from hbo max , I have it included in my package but can't sign in or activate it as it does not recognise my email address, on my sky account it says it's current? Any help would be greatly appreciated&nbsp;</P><HR /></BLOCKQUOTE><P>how are you signing in? Have you tried using the QR code on screen and following the instructions.</P> Sun, 07 Jun 2026 08:07:22 GMT https://helpforum.sky.com/t5/Sky-Q/HBO-max/m-p/5292281#M737180 DaveDrizen 2026-06-07T08:07:22Z https://helpforum.sky.com/t5/Sky-Q/HBO-max/m-p/5292404#M737208 <P>I have tried that and it takes me to the signing on screen but can't get any further&nbsp;</P> Sun, 07 Jun 2026 11:24:52 GMT https://helpforum.sky.com/t5/Sky-Q/HBO-max/m-p/5292404#M737208 Telboy3 2026-06-07T11:24:52Z