topic Re: My sky box keeps saying hard drive error in Sky Q

My sky box keeps saying hard drive error

Lynnette174 — Sat, 06 Jun 2026 10:58:38 GMT

Every other day that I switch my sky box on it comes up saying sky box error... I have to then switch it off at the main socket and reboot it, it also says power failure and stops a lot my recordings

Re: My sky box keeps saying hard drive error

Daniel0210 — Sat, 06 Jun 2026 11:04:29 GMT

@Lynnette174

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors

If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.

Re: My sky box keeps saying hard drive error

Lynnette174 — Sat, 06 Jun 2026 11:07:44 GMT

Thanks I followed the link and it checked my sky Q to see if it was ok... came up saying all good in the last 30mins but that's only because I've just rebooted it... so still no further forward... I can't see I bit to request a new box??