topic Re: Paramount + signing in not working in Sky Q

Paramount + signing in not working

bexboo123 — Tue, 02 Jun 2026 13:42:02 GMT

hi i have the same issue as this below.... Please assist as i really wish to be able to use Paramount ±

I have already set up the access to paramount+ app and it worked fine. I went to access it today and the welcome screen confirmed my email account was visible. The box saying sign in with sky account was highlighted but when I pressed the button nothing happened. I could move down to the sign in with another account box and that selected ok, but I dont have another account so went back to log in with sky account but it still didn't register that I was pressing the ok button.

Re: Paramount + signing in not working

lainys — Wed, 03 Jun 2026 08:48:41 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Paramount + signing in not working

Chris806 — Fri, 05 Jun 2026 13:36:21 GMT

I had the issue with the major outage in January. my users were unable to access Paramount+ or got the message so I've left it for a few months. I've tried to try elsewhere, but I've reset everything I've logged out and when I go to login, I'm getting the same uh oh. There's been a problem message and unable to access Paramount+. Any help would be appreciated as I've spent literally hours on phone calls and emails and messages in January and I'm not doing it again

Re: Paramount + signing in not working

Chris806 — Fri, 05 Jun 2026 14:42:38 GMT

@Brill+Gill can you help at all? I spent hoirs with 11 different people trying to resolve this in January- from reactivating, to removing packagaes to resubscribing.... Thanks! Chris

Re: Paramount + signing in not working

Coley-W95 — Fri, 05 Jun 2026 15:11:46 GMT

Hi @Chris806 👋 Sorry to see that you've been experiencing issues with accessing Paramount+. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141