https://helpforum.sky.com/t5/Sky-Q/Sky-q-box/m-p/5290282#M736951 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4699682">@Cherylyn</a>&nbsp;wrote:<BR /><P>I need a new sky q box are keep over heating and turning off I was meant to be sent a new one but nothing ever came from it&nbsp;</P><HR /></BLOCKQUOTE><P>Run through the troubleshooting on <A href="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-box-wont-turn-on" target="_self">here</A>. There should be a link at the end to order a replacement box which will be sent via courier. You need to exchange the boxes on your doorstep and install the replacement yourself. Make sure you remove your viewing card from the faulty box first.&nbsp;</P><P>&nbsp;</P> Thu, 04 Jun 2026 09:26:49 GMT Angel_Aka 2026-06-04T09:26:49Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-box/m-p/5290276#M736950 <P>I need a new sky q box are keep over heating and turning off I was meant to be sent a new one but nothing ever came from it&nbsp;</P> Thu, 04 Jun 2026 09:18:07 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-box/m-p/5290276#M736950 Cherylyn 2026-06-04T09:18:07Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-box/m-p/5290282#M736951 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4699682">@Cherylyn</a>&nbsp;wrote:<BR /><P>I need a new sky q box are keep over heating and turning off I was meant to be sent a new one but nothing ever came from it&nbsp;</P><HR /></BLOCKQUOTE><P>Run through the troubleshooting on <A href="https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-box-wont-turn-on" target="_self">here</A>. There should be a link at the end to order a replacement box which will be sent via courier. You need to exchange the boxes on your doorstep and install the replacement yourself. Make sure you remove your viewing card from the faulty box first.&nbsp;</P><P>&nbsp;</P> Thu, 04 Jun 2026 09:26:49 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-box/m-p/5290282#M736951 Angel_Aka 2026-06-04T09:26:49Z