https://helpforum.sky.com/t5/Sky-Q/Equipment-failing/m-p/5289519#M736888 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4698900">@Woodland72</a>&nbsp;wrote:<BR /><P><SPAN>I’d like the fault investigated and, if necessary, the equipment replaced</SPAN></P><HR /></BLOCKQUOTE><P>The forum cannot investigate nor arrange an engineer / replacement box.</P><P>&nbsp;</P><P>Best to call Sky to arrange such - remember to remove your viewing card if they offer a box swap.</P> Wed, 03 Jun 2026 10:39:46 GMT PandJ2020 2026-06-03T10:39:46Z https://helpforum.sky.com/t5/Sky-Q/Equipment-failing/m-p/5289486#M736883 <P><SPAN>My Sky equipment is not functioning properly. It’s freezing and glitching, playback controls are unreliable, and I often can’t rewind or fast-forward, it gets stuck for several</SPAN></P><P><SPAN>minutes. . We have new broadband but still have trouble with signal/buffering/box overheating. Q box in bedroom often fails/can't use all functions. I’ve restarted the equipment each time I use which is time consuming and the issue persists. I’d like the fault investigated and, if necessary, the equipment replaced</SPAN></P> Wed, 03 Jun 2026 09:49:27 GMT https://helpforum.sky.com/t5/Sky-Q/Equipment-failing/m-p/5289486#M736883 Woodland72 2026-06-03T09:49:27Z https://helpforum.sky.com/t5/Sky-Q/Equipment-failing/m-p/5289519#M736888 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4698900">@Woodland72</a>&nbsp;wrote:<BR /><P><SPAN>I’d like the fault investigated and, if necessary, the equipment replaced</SPAN></P><HR /></BLOCKQUOTE><P>The forum cannot investigate nor arrange an engineer / replacement box.</P><P>&nbsp;</P><P>Best to call Sky to arrange such - remember to remove your viewing card if they offer a box swap.</P> Wed, 03 Jun 2026 10:39:46 GMT https://helpforum.sky.com/t5/Sky-Q/Equipment-failing/m-p/5289519#M736888 PandJ2020 2026-06-03T10:39:46Z