topic Re: Mini boxes not connecting to Q box in Sky Q

Mini boxes not connecting to Q box

Gooner195471 — Tue, 02 Jun 2026 18:04:37 GMT

Had a power cut now I can't get the mini boxes to connect to the Q box. I've gone through all the steps but no joy. The Sky hub is showing all green. I have wifi on my mobile so that's not a problem. I also can't get on demand or catchup on the Q box. Baffled.

Re: Mini boxes not connecting to Q box

lainys — Wed, 03 Jun 2026 09:23:11 GMT

Hi there @Gooner195471 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Mini boxes not connecting to Q box

Gooner195471 — Wed, 03 Jun 2026 09:25:40 GMT

Hi Lainy, after much gnashing of teeth and pulling of hair I think I've finally resolved the issue, thank you for getting in touch .

Re: Mini boxes not connecting to Q box

lainys — Wed, 03 Jun 2026 09:27:04 GMT

Hello 👋

That is good news. Thank you for letting me know.

If you need help in the future please send me another message.

Have a lovely day.

^Lainy