I have a new Sky Q box however the Sky Card has not arrived throigh the post. It has been a week now

Jbbbb — Tue, 02 Jun 2026 20:41:12 GMT

I have a new Sky Q box however the Sky Card has not arrived throigh the post. It has been a week now. How do I order a new one? Thankyou

Re: I have a new Sky Q box however the Sky Card has not arrived throigh the post. It has been a week

Daniel0210 — Wed, 03 Jun 2026 04:01:27 GMT

@Jbbbb

Was this a replacement main Sky Q box? If so you were meant to take the viewing card out of the faulty box before the courier took it away. In these circumstances you will need to contact Sky to order a replacement card which will be posted to you.

This isn't something the Community Messaging Team can help with so you'll need to call Sky. Saying nothing when the automation (bot) kicks in sometimes gets you to an agent.

topic Re: I have a new Sky Q box however the Sky Card has not arrived throigh the post. It has been a week in Sky Q

I have a new Sky Q box however the Sky Card has not arrived throigh the post. It has been a week now

Re: I have a new Sky Q box however the Sky Card has not arrived throigh the post. It has been a week