Sky Q drops wifi connection

GR100 — Tue, 02 Jun 2026 19:44:19 GMT

My Sky Q box drops the wifi connection, reset/reinput the wifi code the connection will drop again sometimes while it is on but every time when the box shuts down so cannot use any apps through the Sky box.

WIFI works fine directly through the smart tv

Sky box has been updated to latest software

Any ideas?

Re: Sky Q drops wifi connection

lainys — Wed, 03 Jun 2026 09:34:41 GMT

Hi there @GR100 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Sky Q drops wifi connection in Sky Q

Sky Q drops wifi connection

Re: Sky Q drops wifi connection