topic Re: No signal for ITV in Sky Q

No signal for ITV

Smithers — Tue, 02 Jun 2026 08:48:53 GMT

We keep having issues with no signal for ITV. Other channels working fine

Re: No signal for ITV

Daniel0210 — Tue, 02 Jun 2026 09:01:11 GMT

@Smithers

What Sky TV platform do you subscribe to?

Re: No signal for ITV

Mark39 — Tue, 02 Jun 2026 09:30:11 GMT

@Smithers Sky+? Sky Q? Or Sky Stream?

Re: No signal for ITV

Smithers — Tue, 02 Jun 2026 13:14:43 GMT

Sky Q

Re: No signal for ITV

Daniel0210 — Tue, 02 Jun 2026 13:50:36 GMT

@Smithers
”No signal” messages tend to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

With any error message of “no satellite signal”, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️very heavy rain
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: No signal for ITV

Smithers — Tue, 02 Jun 2026 15:36:39 GMT

I can't see any issue with the cables. It started on Sunday-ITV started to go pixelated and we had to reboot the Sky Hub and Sky Q several times. It then lost all signal but came back on a while later.
ITV channels appear in the guide but when I go to select it, it said no signal. I've booked an engineer but they can't come until next Thursday