Amazon prime isn’t working

Lauren2832 — Mon, 01 Jun 2026 13:39:47 GMT

Since yesterday I've been trying to use my Amazon prime and it says "sorry this app is currently unavailable. Please try again later" the app doesn't even load. The bill is paid so that's not the reason. I can't even screen share from my phone app because it doesn't find my Sky box as an option to connect to.

Re: Amazon prime isn’t working

N_chill — Tue, 02 Jun 2026 09:54:17 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Amazon prime isn’t working in Sky Q

Amazon prime isn’t working

Re: Amazon prime isn’t working