topic Aerial/ no service - blue screen in Sky Q

Aerial/ no service - blue screen

FedupPlymouth — Mon, 01 Jun 2026 20:37:47 GMT

Message pos

For over 2 - 3 weeks now my tv has been cutting in and out of signal/ glitching.

This morning it has been doing the same and then around 3pm this afternoon, on the main channels of BBC1 and 2, ITV, Channels 4 and 5, we got the blue screen and saying a problem with aerial/ signal. It is now 9pm and we still have no TV service. I am getting fed up Paying so much every month for a sub standard service and no TV every time it rains in 2026. Please can you look into this.

Re: Aerial/ no service - blue screen

GD1 — Mon, 01 Jun 2026 22:26:38 GMT

@FedupPlymouth Sky Q does not use an aerial it connects to a Satellite Dish, there would be a "No Satellite Signal" message if there was a dish issue

What is the actual message? If it showing no aerial input that is a TV message and nothing to do with Sky.

Re: Aerial/ no service - blue screen

hitbox47 — Tue, 02 Jun 2026 06:51:02 GMT

I've woke up this morning to the same, no satellite signal, blue screen.

No access to anything including recordings. Was working perfect last night before bed

States no signal, tried everything the app has suggested so far and says for me to contact Sky Protect as I have a policy with them.

My Sky Q box is over 10 years old now, I have over the past week given a clean and wall mounted it, the fan at the bottom isn't blocked.

Re: Aerial/ no service - blue screen

Daniel0210 — Tue, 02 Jun 2026 06:55:06 GMT

@hitbox47 wrote:

no satellite signal,

@hitbox47 wrote:

States no signal,

@hitbox47
”No signal” messages tend to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

With any error message of “no satellite signal”, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️very heavy rain
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: Aerial/ no service - blue screen

hitbox47 — Tue, 02 Jun 2026 06:58:25 GMT

It was raining last night, so maybe that.

It's not the HDMI cable as that is a brand new one.

I'm currently on the school run, well give the cables outside the chance to dry off and try it again.

If no luck up I'll get in touch with sky

Re: Aerial/ no service - blue screen

hitbox47 — Tue, 02 Jun 2026 09:09:51 GMT

Just a update- I managed to do a Factory Reset and everything is now working perfectly.

OP please look into this by going to settings selection and keying in on the remote 0,0,1 and then select on the remote to enter the Engineer menu, scroll down to Reset and select Reset Settings.

This worked for me this morning after getting" no satellite signal" or "you need to satellite signal to acess recordings" error.