Sky Q freezing

SPB11 — Sun, 31 May 2026 07:28:01 GMT

At least once a day my Sky Q is freezing and I have to unplug to restart. The picture is either stuck on one channel or will not even have a picture. This is happening daily, sometimes more than once and the only way to resolve it is to unplug. I am on Sky broadband and have checked that, I have checked all the Sky Q/TV cables

Re: Sky Q freezing

stereohaven — Sun, 31 May 2026 13:43:48 GMT

@SPB11 wrote:
At least once a day my Sky Q is freezing and I have to unplug to restart. The picture is either stuck on one channel or will not even have a picture. This is happening daily, sometimes more than once and the only way to resolve it is to unplug. I am on Sky broadband and have checked that, I have checked all the Sky Q/TV cables

Have you tried the service checker in the MySky app or online and does it indicate any known hardware issues?

If it does, it should guide you to next steps. If it doesn't, sign in online here and work through the flow: https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment

Your aim (should none of the steps help), is to get directed to book an engineer or arrange a box swap if needed.

topic Re: Sky Q freezing in Sky Q

Sky Q freezing

Re: Sky Q freezing