https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box/m-p/5286066#M736480 <P>Sky Q box keeps freezing when watching recordings it also keeps disconnecting from WiFi&nbsp;</P> Fri, 29 May 2026 19:33:34 GMT Davey9 2026-05-29T19:33:34Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box/m-p/5286066#M736480 <P>Sky Q box keeps freezing when watching recordings it also keeps disconnecting from WiFi&nbsp;</P> Fri, 29 May 2026 19:33:34 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box/m-p/5286066#M736480 Davey9 2026-05-29T19:33:34Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box/m-p/5286179#M736495 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4103352">@Davey9</a>&nbsp;wrote:<BR /><P>Sky Q box keeps freezing when watching recordings it also keeps disconnecting from WiFi&nbsp;</P><HR /></BLOCKQUOTE><P>Best place to start is the standard troubleshooting steps here:&nbsp;<A title="https://www.sky.com/help/articles/sky-box-problems" href="https://www.sky.com/help/articles/sky-box-problems" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-box-problems</A>&nbsp;</P><P>&nbsp;</P><P>At the very least, if it doesn't resolve your issue, it should give you an avenue to get an engineer or box swap if needed.</P> Fri, 29 May 2026 23:09:47 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box/m-p/5286179#M736495 stereohaven 2026-05-29T23:09:47Z