topic Hbo max basic freeze in Sky Q

Hbo max basic freeze

Qprfc221 — Fri, 29 May 2026 16:50:40 GMT

Hi.

My sky shows hbo as 'already yours'

When i go in via sky app and get hbo, I have all the blue subs screens with basic showing as current. I can toggle up and down but no further. On the highlights screen I click on the prog but nothing.

Tried to sign in instead and for several different times and days neither the email nor code works. They have my correct email, and I even tried typing it but no code email is ever received. I have checked my spam. Nothing. The code shown on screen shows as invalid if I put it in the mobile app via qr code.

I am at a loss, help please.

Re: Hbo max basic freeze

N_chill — Sat, 30 May 2026 11:43:36 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Hbo max basic freeze

Bernie24 — Sat, 30 May 2026 12:31:07 GMT

How do you get HBO max on my sky's box